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Oracle Utilities Customer Care & Billing Release 2.4.0
3.4.2.1 Maintain Customer Profile
Brief Description
Actors/Roles
Business Process Diagrams
Maintain Customer Profile Process Model - Page 2
Maintain Customer Profile Process Model - Page 3
Maintain Customer Profile Detailed Process Model Description
1.1 Request Update Customer Information
1.2 3.3.1.1 Establish Person and/or Account
1.3 Update Person Information
1.4 Update Account Information
1.5 Enter Auto-Payment
1.6 4.3.1.1b Manage Auto-Payment
1.7 Enter Credit Or Cash-Only Score Information
1.8 3.4.2.2 Manage Customer Risk
1.9 Enter Budget Information
2.0 3.4.4.1a Enroll in Budget
2.1 Initiate Cancel Budget
2.2 3.4.4.3a Cancel Budget
2.3 Enter Customer Deposit
2.4 3.3.3.2 Determine Customer Deposit, (Cash, Non-Cash, 3rd Party)
2.5 Search For Customer
2.6 Request Update Service Information
2.7 3.3.2.1 Start Premise Based Service
2.8 Update Premise Information 5.1.5.1 Manage Metered Site
2.9 Update Service Agreement
3.0 Search For Customer
3.1 Request Update Service Information
3.2 3.3.2.1 Start Non-Premise Based Service
3.3 Update Service Information
3.4 Update Service Agreement
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